Privacy Policy

Who we are

LVK Pharma Pvt. Ltd. (“LVK”, “we”) operates lvkpharma.com. This policy explains what personal data we collect through the website, why, and how it is handled. Questions about this policy can be sent to info@lvkpharma.com.

What we collect

Enquiry and RFQ forms: the details you type — name, company, country, email, phone (optional), the product requirement you describe and your message. We use these to answer your enquiry, prepare a quotation and, where you ask for them, send product documents.

Technical data: our hosting provider records standard server logs (IP address, browser type, pages requested, timestamps) for security and operations. The site does not set analytics or advertising cookies.

How we use it

To respond to enquiries and quotations; to send the documents you request (TDS, SDS, COA, questionnaires); to qualify a commercial relationship (for example, checking that a buyer is an industrial or pharmaceutical user of the product); and to comply with export-control, dangerous-goods and tax record-keeping obligations.

We do not sell personal data and we do not use it for third-party advertising.

Legal basis and retention

We process enquiry data on the basis of your request (consent given by submitting the form) and, once a commercial relationship exists, to perform the contract and meet legal obligations. Enquiry data is retained for as long as needed to handle the enquiry and any resulting business, and then as required by Indian company, tax and export laws.

Personal data of individuals in India is handled in line with the Digital Personal Data Protection Act, 2023. For individuals in the European Economic Area or the United Kingdom, the GDPR / UK GDPR rights described below apply.

Sharing

Form submissions are delivered to our mailbox by an email or webhook provider acting on our instructions. Shipment-related data may be shared with freight forwarders, customs brokers, chambers of commerce and banks to the extent needed to complete an order. We do not share enquiry data with other customers or suppliers.

Your rights

You may ask what personal data we hold about you, ask us to correct or delete it, or withdraw consent for future contact, by writing to info@lvkpharma.com. We will respond within the time required by applicable law.

Security and international transfer

The site is served over HTTPS with security headers, and form data is transmitted encrypted. Because we correspond with buyers worldwide, your data may be processed on servers outside your country; we apply appropriate safeguards where required.

Changes

We may update this policy; the date at the top shows the current version.